My Account

How do I create an account?

  1. Click My Account at the top right side of our site.
  2. Enter your email address.
  3. Select “I am a new customer”.
  4. Then simply follow the prompts to complete setting up your account. Your information is safe and never sold to any other company. Please view our Privacy Policy for more information.

How do I edit my account information?

Click My Account at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. After adding items to your cart and proceeding to the checkout page you will be offered shipping methods with pricing.

I forgot my password.

Click My Account at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.

When will my order ship?

We only ship Mondays and Tuesdays. Products will be shipped, as available, as follows: Place order by Tuesday 8:01 am through Monday 8:00 am CST and it will ship on Monday. Orders placed from Monday 8:01 am through Tuesday 8:00 am CST will ship on Tuesday. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. If you have any questions on when your order will ship, please contact customer service. We are NOT responsible for packages delayed due to weather conditions. If this occurs, please contact UPS for the most up-to-date tracking. You can contact customer service so they are aware of the delay, but please note that we are not responsible. Product can arrive partially thawed to thawed. If you have any issues, please contact customer service.