Has my order shipped?
We ship on Mondays and Tuesdays. Click My Account at the top right hand side of our site to check your orders status.
How do I track my order?
Click My Account at the top right hand side of our site to track your order.
My order never arrived.
Click the My Account/Order Status link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. Once a package is shipped, Compart Family Farms is not responsible for delayed packages in transit. Also, once a package is delivered, the recipient is responsible for the package, Compart Family Farms is not. For example, if a package is delivered at 1:00 pm and the recipient does not bring the package inside to a climate controlled area until 9:00pm, Compart Family Farms is not responsible for the condition of the product since it sat outside for an additional 8 hours after it was delivered. If a package was delivered, tended to right away, and there is an issue, please contact customer service.
How do I create an account?
- Click My Account at the top right side of our site.
- Enter your email address.
- Select “I am a new customer”.
How do I edit my account information?
Click My Account at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. After adding items to your cart and proceeding to the checkout page you will be offered shipping methods with pricing.
I forgot my password.
Click My Account at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 48 hours of receiving the product.
When will my order ship?
We only ship Mondays and Tuesdays. Products will be shipped, as available, as follows: Place order by Tuesday 12:01 pm through Monday 8:00 am CST and it will ship on Monday. Orders placed from Monday 8:01 am through Tuesday Noon CST will ship on Tuesday. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. If you have any questions on when your order will ship, please contact customer service. We are NOT responsible for packages delayed due to weather conditions. If this occurs, please contact UPS for the most up-to-date tracking. You can contact customer service so they are aware of the delay, but please note that we are not responsible. Product can arrive partially thawed to thawed. If you have any issues, please contact customer service.
We currently do not ship internationally.
Low Price Guarantee
It is our commitment to provide you with the best value at the best price. We value your business and strive to keep our prices low and save you money!
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Do I have to pay sales tax?
No, you do not need to pay sales tax on your purchase.
I have a question on my charges.
Click My Account at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns please contact customer service for further assistance.
I need a copy of my receipt.
Click My Account at the top right hand side of our site to print receipts.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time the credit is processed.
When will my credit card be charged?
Your credit card will be charged within 24 hours of the shipment of your item(s).
How do I find my product?
To find the product(s) you’re looking for, click on Online Store and all available products will be listed. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are listed in the red ribbon area our website. If you are on a mobile device, categories are listed in a drop down menu located on the very top left of your screen. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I contact you?
Please contact customer service for further assistance.